Call Flow Guide

Quick reference for handling calls. Use with Mitchell ProDemand.

Opening Script

Answer: "Mechanic hotline, this is Kyle. What's going on with your car today?"

Get these first:

IMPORTANT: Get payment BEFORE giving the full diagnosis.

Step 1: Listen to their problem. Ask clarifying questions.

Step 2: "Based on what you're describing, this sounds like a [type] diagnosis. That's $[amount]. I'm going to text you a payment link."

Step 3: Use payment buttons below → text link → "Let me know when that goes through."

Step 4: Wait for PayPal notification. "Got it, thank you."

Step 5: NOW give them the full diagnosis and recommendations.

End: "If you have follow-up questions in 24 hours, call back free. Thanks for calling!"

Check Engine Light: Get the code. Look up in Mitchell → TSBs first.

Won't Start: Nothing = dead battery. Clicking = weak battery/starter. Cranks no start = fuel/spark.

Overheating: Check coolant level, fans running, thermostat. Head gasket = white smoke + milky oil.

Noises: Squealing = belt. Grinding brakes = pads to metal. Clicking turns = CV axle. Humming = wheel bearing.

Tap to copy PayPal link, then text to customer:

Remember: